The three LiveMSG number directions
A 1300 number can suit a business that serves customers across Australia. An 1800 number can reduce the standard call-cost barrier for callers, subject to carrier treatment. A geographic number can reinforce a local presence. The LiveMSG answering workflow can sit behind each supported option.
Costs need precise wording
ACMA classifies 1300 as local-rate and 1800 as freephone, while geographic numbers use Australian area codes. Your telco sets the charges connected with the service, and mobile or plan treatment can vary. Product pages should state the category and link to current plan terms rather than promise a universal caller price.
National reach or local familiarity?
A national number can avoid tying the brand to one city. A geographic number can reassure customers who expect a nearby provider. The decision is about customer context, not which technology is more modern.
Provisioning questions to settle at launch
Before paid signup opens, LiveMSG must publish number availability, whether the number is included in the monthly price, porting eligibility, activation timing, inbound usage costs and what happens to the number after cancellation.